Storage Barkingside Terms and Conditions
These Terms and Conditions set out the basis on which Storage Barkingside provides storage and related removal and transport services. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking or using our facilities.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Agreement means the contract between you and Storage Barkingside incorporating these Terms and Conditions.
Customer, you or your means the person, firm or company who books or uses the services.
Services means any storage, removal, transport, packing, handling, or related services provided by Storage Barkingside.
Storage Unit means any unit, room, container, or allocated space provided for the storage of goods.
Goods means any items that you or your authorised representatives store with us or request us to move, handle or transport.
We, us or our means Storage Barkingside.
2. Scope of Services
Storage Barkingside provides personal and business storage facilities, together with optional removal, transport and handling services. The specific services used by you will be set out in your booking confirmation, quotation or invoice.
We reserve the right to refuse any booking or continuation of services where we reasonably consider that the goods, premises access, requested timescales, or your conduct present a risk to safety, security, property or our staff.
3. Booking Process
3.1 You may request a quotation for storage and, where applicable, removal and transport services. Quotations are based on the information you provide regarding access, volume of goods, special handling requirements and duration of storage.
3.2 A booking is only confirmed when we issue a written or electronic confirmation and you have complied with any stated deposit or advance payment requirements. Until that point, dates and availability are not guaranteed.
3.3 You are responsible for ensuring all details in the booking confirmation are accurate, including addresses, access instructions, contact details, service dates and the estimated volume or nature of goods. Any discrepancies must be notified to us without delay. Additional charges may apply where information is incomplete or inaccurate.
3.4 We may ask to inspect goods or premises before confirming certain services, particularly where access is restricted, items are unusually large or heavy, or specialist handling may be required.
4. Customer Obligations
4.1 You must provide safe and reasonable access to premises for any removal or transport services, including suitable parking or loading arrangements where possible. Any parking permits, visitor permissions or access codes required are your responsibility.
4.2 You are responsible for packing and preparing your goods unless we have expressly agreed to provide packing services. Boxes and containers should be suitably strong and clearly labelled, and fragile items should be protected with appropriate materials.
4.3 You must not store or request us to handle any prohibited or dangerous goods, including but not limited to explosives, flammable substances, compressed gases, chemicals, illegal items, perishable food, live animals or plants, or any goods that may attract vermin, cause infestation, or present a health or safety risk.
4.4 You warrant that you are the owner of the goods or otherwise have full authority from the owner to store and move the goods and to enter into this Agreement.
4.5 You agree to comply with all signage, instructions and regulations that apply at our premises, and to ensure that any person you authorise to access your Storage Unit also complies.
5. Payments and Charges
5.1 The charges for storage and, if applicable, removal or transport services will be set out in your quotation, booking confirmation or tariff. Prices may be subject to change with reasonable notice for ongoing storage arrangements.
5.2 Unless otherwise agreed in writing, payment for removal and transport services is due in full prior to or on the day of service. Payment for storage is typically due in advance for the agreed billing period.
5.3 We accept the payment methods stated in our booking documentation or at our premises. Payments must be made in cleared funds. You are responsible for any bank or transaction fees charged by your payment provider.
5.4 If you fail to pay any amount due under this Agreement on time, we may charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full. We may also charge administration fees associated with late payment reminders and debt recovery processes.
5.5 Where payments remain outstanding, we reserve the right to restrict access to your Storage Unit, suspend services, or exercise a lien over your goods as permitted by law until all outstanding sums, including reasonable costs and charges, have been paid.
6. Cancellations and Amendments
6.1 You may request to cancel or amend your booking by providing us with reasonable notice. Cancellation terms may vary depending on the type of service booked and will be stated in your quotation or confirmation where applicable.
6.2 If you cancel a removal or transport booking with short notice, we may charge a cancellation fee reflecting our reasonable administrative costs and loss of opportunity to fill the booked slot. The amount of any fee will be proportionate to the notice given and the nature of the services.
6.3 Amendments to service dates, locations, or scope are subject to availability and may result in revised charges. If we are unable to accommodate your requested changes, the original booking and any applicable cancellation terms will apply.
6.4 We may cancel or suspend services where you breach these Terms and Conditions, fail to pay sums due, provide unsafe access, or where continuing the service would pose an unacceptable risk. We will give you as much notice as reasonably possible in the circumstances.
7. Use of Storage Units
7.1 Storage Units are provided solely for the storage of goods and must not be used as offices, residences, workshops, or for any business activity involving regular attendance by the public. No alterations or fixtures may be made to the Storage Unit without our prior written consent.
7.2 You must keep the Storage Unit clean, tidy and in good condition, and ensure that aisles, fire exits and shared areas are kept clear at all times. You are responsible for locking your Storage Unit securely and for maintaining the confidentiality of any access codes or keys.
7.3 We may relocate your goods to an alternative Storage Unit of a similar size and standard where reasonably required for operational or safety reasons. Where possible, we will give you advance notice.
7.4 You must promptly report any damage, water ingress, pest concerns or other issues you notice within the facility to allow us to investigate and, where appropriate, take remedial action.
8. Prohibited Goods and Waste Regulations
8.1 You must not store or request us to move any goods that are illegal, explosive, flammable, corrosive, toxic, radioactive, or otherwise hazardous, including but not limited to gas bottles, fuel, fireworks, paint thinners, solvents, weapons, ammunition, drugs, or clinical waste.
8.2 Perishable items, foodstuffs (other than sealed, non-perishable items stored at your own risk), plants, animals, or any items liable to create odours or attract vermin are not permitted.
8.3 Rubbish, waste materials and unwanted items must not be left in corridors, car parks, loading bays or communal areas. You are responsible for the lawful and proper disposal of any waste generated from your storage activities.
8.4 You must comply with all applicable waste and environmental regulations and must not deposit controlled or hazardous waste at our premises. If you breach this obligation, you will be responsible for all resulting costs, including cleaning, removal, disposal, regulatory penalties, and any associated damage.
9. Access and Security
9.1 Access to the facility and to your Storage Unit will be subject to our security and operating procedures in place from time to time. We may vary opening hours or access methods with reasonable notice, except where urgent changes are needed for safety or security reasons.
9.2 We may request identification or proof of authority before granting access to any person seeking entry to your Storage Unit. You are responsible for informing us in writing of any persons you authorise to access your Storage Unit on your behalf.
9.3 We may enter your Storage Unit in specific circumstances, including but not limited to emergencies, to prevent damage or danger, to carry out repairs or maintenance, to relocate units, where we have reasonable suspicion of prohibited goods or illegal activities, or pursuant to a court order or law enforcement request. We will, where practicable, provide prior notice of non-emergency access.
10. Liability and Risk
10.1 You are responsible for ensuring your goods are adequately insured against loss, theft, damage and other risks while in transit and in storage. Our charges do not include insurance for your goods unless expressly stated in writing.
10.2 While we take reasonable steps to maintain secure and suitable premises, you acknowledge that all goods are stored at your own risk. We are not liable for loss or damage to goods except where caused by our negligence or breach of contract.
10.3 We will not be liable for any loss or damage that arises from your own acts or omissions, those of your agents or contractors, inadequate packaging, inherent defects in goods, normal wear and tear, atmospheric or environmental conditions, vermin, or events beyond our reasonable control such as fire, flood, adverse weather, or civil disturbance.
10.4 We will not be liable for any indirect or consequential losses, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the Services, even if we have been advised of the possibility of such losses.
10.5 Our total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to a reasonable amount proportionate to the charges paid for the specific service giving rise to the claim, subject to any mandatory statutory rights you may have.
11. Indemnity
You agree to indemnify us against all claims, demands, losses, damages, costs and expenses arising out of or in connection with your breach of these Terms and Conditions, your misuse of the facilities, or the storage or transport of any prohibited or dangerous goods, except to the extent caused by our negligence or wilful default.
12. Termination of Storage
12.1 Either party may terminate ongoing storage arrangements by giving the period of notice stated in your storage agreement or, if none is stated, by giving reasonable written notice.
12.2 Upon termination, you must remove all goods from the Storage Unit and leave it clean and in good condition by the agreed termination date. Any goods remaining after that date may, after reasonable notice, be treated as abandoned and dealt with in accordance with applicable law, including sale or disposal, with proceeds applied towards outstanding charges and costs.
12.3 If you fail to collect your goods following termination or where charges remain unpaid, we may exercise a lien over the goods and, after giving you reasonable notice, sell or otherwise dispose of them to recover any sums due, subject to our legal obligations.
13. Data Protection and Privacy
We may collect and process personal information about you for the purposes of managing your account, performing the Services, security, and complying with legal obligations. We will handle your personal data in accordance with applicable data protection legislation and our privacy practices, which may be made available to you separately.
14. Events Beyond Our Control
We will not be in breach of this Agreement or liable for any delay or failure in performing our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, fire, flood, adverse weather, strikes, lockouts, industrial disputes, acts of terrorism, war, civil unrest, or failures of utilities or transport networks.
15. Changes to Terms and Conditions
We may amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our operating procedures. Updated terms will be made available at our premises or by other reasonable means. For ongoing storage arrangements, we will provide notice of any material changes, and your continued use of the Services after such notice will constitute acceptance of the updated terms.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights you may have as a consumer to bring proceedings in your local jurisdiction.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by either party in exercising any right or remedy under this Agreement shall operate as a waiver of that right or remedy, and any waiver must be in writing to be effective.
17.3 This Agreement constitutes the entire agreement between you and us in relation to the Services and supersedes any prior understandings, representations or agreements, whether written or oral, relating to the same subject matter.
17.4 You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations to a successor business or associated company, provided that such assignment does not materially reduce your rights under this Agreement.
